Testimonials and Reviews from our Clients
The following posts are from emails, Google+ and facebook posts from our clients.
All the testimonials and Reviews were written by actual clients who have visited the store for eye exams or
purchased eyewear and have posted their comments on social media or directly by email or mail. All posts on this site
have been copied without any changes or omissions. We do not use or recommend posts from other third party review
web sites.
Testimonials and Reviews Page 1
Please use the link at the bottom of this page to see earlier reviews on page 2
Review by: Drew M.
February 2014
The name simply says it all. 'Impressive Eyewear' is truly impressive on all levels. I recently purchased frames and
lenses and I was thoroughly ‘Impressed’ with the customer service, technology, the store, and the quality. It is not
often that when you go to a store that you like everything about it. Megan and Gisele are absolute gems, and I hope
that many people get to experience the customer service and treatment that I received. I highly suggest that you
make it your first stop when you are looking for anything related to your eyes!
Review by: Joland S.C.
June 2014
I decided this time around to check out a Eyewear store where you actually get to talk to a person.
I love the advice and information given by Gisele Klein and her daughter. The store is Impressive but also the owner
Gisele and her daughter are impressive. They are down to earth and very professional and make you feel at home :-)
very big plus for me.
I found glasses there that are one of a kind and I chose glasses for people who love to think outside the box. The
selection they carry is impressionable. I would certainly recommend anybody to at least check them out.
Thanks so much Gisele and family ♥
Review by: Charmaine S.
June 2014
I decided this time around to check out a Eyewear store where you actually get to talk to a person.
I love the advice and information given by Gisele Klein and her daughter. The store is Impressive but also the owner
Gisele and her daughter are impressive. They are down to earth and very professional and make you feel at home :-)
very big plus for me.
I found glasses there that are one of a kind and I chose glasses for people who love to think outside the box. The
selection they carry is impressionable. I would certainly recommend anybody to at least check them out.
Thanks so much Gisele and family ♥
Review by: Karen
June 2014
Gisele, I can't stop obsessing over those beautiful brown/tortoiseshell sunglasses you had me try on when I was at
Impressive Eyewear for a few minutes earlier this week.....I hope they're still there because I'm coming to buy them
tomorrow afternoon!! This'll be the second time that you've considered what would look best on me, given me glasses
to try on, and I've loved the first one.....see you tomorrow.
Review by: Jean K.
July 2014
Gisele – you and your team are incredible. You give all who come to your
business the highest level of expertise every customer deserves (and I’ve been to
many places). Anyone out there – you can go to other places – and Gisele and her
team will support that – but the care, thoroughness and honesty Impressive
Eyewear gives you is unbelievable. They take Customer Service to the level it
should be.
Thank you for all you do consistently for me - You deliver to everyone who
comes to your business. You offer expertise in checking eyes and prescriptions to
what people are looking for. I am so amazed at the wide range of frames you
provide – there’s something for everyone in the price range they can afford.
What’s very much appreciated - - is - - never any sales pressure.
Impressive Eyewear is simply THE BEST. Check it out folks !!!
Review by: Cindy S.
August 2014
Thank you Gisele & Megan for waiting patiently as I saved up to get top of the line
lenses as it was worth the wait.
Just the lenses were as much as my last pair of glasses but the difference in my sight
makes it clear that is worth the extra wait and money!
I normally do not “allow” photos with glasses on – but this is an exception
Review by: Tom G.
August 2014
Very appreciative,
I absolutely love my new glasses. Both pairs. It was time for a new prescription and the chore of choosing frames
and lenses from the myriad of options was becoming a chore, until I met Gisele.
My questions and concerns were answered professionally without a sense of someone only thinking of a sale. Gisele
cared and I do say, exhibited the utmost patience with me in assisting me to make the best decision. I purchased the
newest in lens technology and it was worth it. The first ever pair of progressive glasses that I put on and they were
perfect immediately. This technology was only offered by Impressive Eyewear. We all have our go to people for what
is important to us. I now have my go to people for all my eyewear needs. Thanks Gisele.
Review by: Dr. G. Struthers
September 2014
I first found Gisele’s store on line by searching for high-end frames such as OGA and DILEM. In person, the shopping
experience was even better. The friendly and knowledgeable staff seemed genuinely interested in finding the best
frame to meet my needs. There is an extensive frame collection, and in-store computer imaging allowed me to see
how the frames really looked on me prior to purchase. When it came to lens options, Gisele was expert in her advice.
I highly recommend Gisele and her delightful staff. The whole experience was enjoyable and I will be back!
Review by: Phil
October 2014
Having experienced throughout my many years, good and bad service I have noticed
a few things. Some people have the gift of the gab, but not their customer's best
interests at heart. Others either want their customer's interests fulfilled but simply
lack the ability to truly connect. And then there are those who simply lack the
proper training and might even have difficulty working at a "fast food" outlet.
Not so at Impressive Eyewear. No "assembly line" type service here. Gisele was warm
and welcoming, she worked hard at finding the right frames for my discriminating
features, and was genuinely enjoying doing what she does best. And what to say
about Megan, the "rose" of the staff, who worked tirelessly at adjusting my frames
for them to be comfortable, and they have been from minute one.
If you need glasses, don't pass up on this place. Hoya lenses rock, and so does
Impressive Eyewear!
Review by: Vicki K.
December 2014
I don't recall how many pairs of glasses I have purchased from you, but I do recall all the
great customer service, care and suggestions to achieve the best glasses for me.
I love your great selection of frames and the time you spent taking photo's and emailing
them to me to help me decide what I liked best, as there were too many good options.
I was also very happy with your quality lens suggestions and the time you took to customize
my lenses.
My last purchase - prescription sunglasses - which I had been putting off because I didn't
think they were a necessity, but boy was I wrong.
They are the best and also perfect for driving on dull/glary days.
Plus a big Thank You to Megan, who went the extra mile when she gave me her sunglass case, as I was leaving on
vacation and she thought it would be better for travel.
Great team-work ladies, Thank You!!
Review by: Marcella K.
February 2015
I came in for an eye examination and was happy to be reassured by Dr. Modi that my eyes were healthy though my
prescription had changed slightly.
The fun began with the frame selection. With a smile wink and a laugh, I told Gisele your frame selections are
"impressive". With the use of their Digital Camera system to help with the selection of my frames, it was easy to
make my final choices of frames, a Mizyake for a conservation look, Vittoria by Pierre for my true self, and Faby by
Roger for my sunglasses.
The Impressive Eyewear team certainly did stand by their motto " we'll impress you, you'll impress others". I left the
store with a huge smile on my face. When I wear my orange Pierre frames and my sunglasses, people stop me to ask
where I got my glasses.
Review by: Linda R.
March 2015
By Email
Hi Gisele & Megan
"I needed to get new glasses and went back to the two stores in Maple Ridge where I had purchased frames in the
past. I didn't find any frames that I really liked except for one pair of DKNY but they didn't have the colour I wanted
so they attempted to order it in. Somewhat frustrated and not wanting to wait for several weeks to get these frames
in, I searched the website and found three stores in Surrey that I wanted to check out (since I now live in Surrey).
The first store I went to was Impressive Eyewear ... (this ended up being the first and last store). I was immediately
"impressed" when I went into the store because they appeared to have a great selection of different/modern looking
frames. Now the big challenge was to find a frame to fit because I have a small face. Believe it or not, Megan (who
assisted me) found about 15 pairs of glasses that would fit me. I was in my glory! I have never had that many frames
to choose from before. I tried on each pair and Megan took my photo with their new computer/photo technology.
After the photo-taking was finished, we went through all the photos and narrowed the choices. Megan even asked
her manager/mom Gisele to give her feedback on my choices. I was happy to be ordering a new pair of OWP blue
frames. Megan spent alot of time measuring me up for the lenses and I left feeling very satisfied with my purchase. I
went back in two weeks to pick up my new glasses and again Megan spent time making adjustments so I got the
perfect fit. I have never had such good customer service ... it was very personalized and I didn't feel rushed.
I would totally recommend Impressive Eyewear to anyone looking for a great selection of frames and personalized
service."
Review by: Gary W.
May 2015
"I could not be happier with the service I received at Impressive Eyewear.
The time and thoughtfulness of the staff addressing my concerns made my experience
in the selection of my eyewear one that was beyond my expectations.
I would recommend Impressive Eyewear to anyone looking for quality eyewear and
service."
Review by: Lynne
May 2015
"I am very excited about my classy Cazal glasses, Gisele and as you told me years ago, glasses are like jewelry.. to be
worn with flair and glamour! I am fully satisfied that you were so patient with me until I found the exact pair that
would go with all my bling! You are an expert in your field and I continue to refer you to my friends with confidence
that they'll be well cared for! Bob is very happy with his glasses as well.
Thank you for 20 year of professional and trustworthy service!"
Review by: Alissa
September 2015
Hello Ladies!
Thanks again for all of your help on Saturday. We loved our experience with you both. You both were so easy going
and friendly and I felt like I had known you guys forever. It's nice to meet people like you.
We went to Impressive Eyewear to have our 3 month old sons eyes looked at after it was suggested there might be
something wrong with one of his eyes. We had been referred there, by a friend of my husbands, when he had needed
new glasses a few months ago. Our experience with Megan at the time had been so great that this was the first place
we thought of going when we decided to have our sons eyes looked at. I ended up having an eye exam as well since
we were there. Dr. Modi was warm, friendly and knowledgeable and offered some great advice for some things I
could do to help my tired (new mom) eyes. As for my son, I was reassured that there didn't appear to be anything
wrong with his eye. The biggest thing that I really liked about Impressive Eyewear is how warm and friendly Gisele
and Megan are, not only with myself, but my whole family. We definitely felt welcomed. We will continue to
recommend Impressive Eyewear to anyone and everyone! Sorry again for all the little finger smudges on the glass!!
Cheers,
Review by: Chris B.
September 2015
These people are so awesome that we have been to Impressive Eyewear 5 weeks in a row!!! ... and will probably
make it 6!!! Their customer service and attention to detail to make your Eyewear truly Impressive is impressive!!!
....... I love my Dilem's with the interchangeable temples!!! Thank you!! I highly recommend Gisele and her team to
make your Eyewear selection Impressive!!
Chris B.
Review by: Dyan
October 2015
Dear Megan and Gisele,
I wanted to let you know how pleased I am with my new glasses. The ease at which I change the temples is
incredible, even for me, who is totally not mechanically inclined!!! I would like to thank you for making my
experience the best that has it has ever been when purchasing glasses. Your knowledge of the product really set me
at ease knowing that I was dealing people who were experts.
All my friends are commenting on my glasses and wanting to know where I bought them and I am confident that they
will receive the same top notch service if they come to see you. My husband loves them also because it makes
shopping for birthdays and Christmas so easy for him. All he needs to do is buy me a new set of temples for my new
Dilems and bingo!! Shopping problem solved. Again thanks for everything!
Review by: Tia T.
October 2015
Dead Doe
Used all the same as part one but made the bullet hole out of toilet
paper and liquid latex, painted it with Kryolan Aqua Colours and
made it bleed with Ben Nye Scab Blood.
To finish the look I added lenses provided my my girls from
Impressive Eyewear who are the bomb! It took me 20 minutes to get
them in and I was screaming out loud about it but they definitely
finish a look.
Safety first! Especially when it comes to your eye balls!!!
Thanks ladies
Review by: Susannah
October 2015
Hi Gisele,
“The whole experience at Impressive Eyewear was exceptional. >From the great collection of modern frames on offer
to the time Gisele spent helping me decide on the right frame using her camera and computer to take pictures which
I could then review together before making a final decision on the right frame for me. I was looking for a frame that
was fun and individual which I got and I get great comments on how they look. Gisele also spent time helping me to
work out what sort of lens would work for my needs. This meant that I felt confident to try my first pair of
progressives. Thank you so much! I will be returning when I need to upgrade as will my husband!!”
Review by: Nadia C.
December 2015
If you are looking look no further. I was originally an "online" eyewear shopper! the last time I purchased a pair of
glasses was online( don't do that learn from me). I decided after years to actually see experts. And boy am I glad I
did! I had one of the best customer service experience of my life and i am a customer service rep myself so i know
what am talking about:)!!
Gisele is the best at what she does. She didn't rush me, she advised me but always let me make my choices and I am
happy to say I have a show stopping pair of glasses! I Loved the whole experience and I can say they gain a customer
for life( well as long as i need glasses)
Review by: Jennifer R.
January 2016
Sent from my iPhone
Impressive eyewear is awesome! I just got my new glasses today and like
always received amazing service and I love them.
Megan and Gisele work so well as a team. From the moment you walk in
they are welcoming and attentive. Megan picked out a bunch of frames for
me and Gisele suggests from across the room the green JF Rey's. In the end
those were the glasses I chose.
My husband and I followed Gisele and Megan to their store from another.
We have never had any issues with the product they sell and stand behind
it. My family went in for a visit one day and Megan asked about my
sunglasses and notices that the lens had an issue I thought that was just
suppose to happen. She took them and called the manufacturer and got
the lens replaced.
I highly recommend Impressive Eyewear and thank you Gisele and Megan!
Review by: Jackie B.
February 2016
Sent from my iPhone
My granddaughters without a doubt put the sparkle back in
Christmas and with my WIN of New Hoya lenses it was the brightest
yet. I was waiting for the perfect pair of Jackie eye wear to be
displayed. Got a glimpse of the Sasura collection and loved the
dusty rose cat eye pair and the fact that I could bling them up with
the interchangeable charms.
It was an easy process with the convenience of having my eyes
tested on the premises by Dr. Hetul Modi and the Mirromage system.
All I needed was the honest and valued opinion of the best mother-
daughter team Gisele and Megan and I made my purchase. Gisele
mentioned that with my purchase I qualified to enter to win Hoya
lenses.
It was about two days prior to Christmas when I got the call that I
had won. Who doesn't like free lenses??? I am so excited to be able
to select a second pair of impressive frames.
I have to say I always am impressed with the top notch service I
receive at Impressive Eyewear. It's been just over a month now and I
can't tell you how much I am enjoying the crystal clear vision and the compliments. I have been dealing with
Impressive Eyewear for years and every year just gets a wee bit better.
Thanks a Bunch…
Review by: Cheryl B.
February 2016
I have to say how impressed I am with the quality of service at Impressive Eye
wear.
I have been wearing glasses for 40 years and I have never received such
honesty, personalized, and suggestions as I did with Gisele.
She was very honest, which I so appreciated. The glasses that I thought would
look good in the end did not. The glasses Gisele picked out, at first
I did not think they would be for me, however going through the process with
her educating me on the shapes ended up being the perfect glasses and I love
them!
Thank you Gisele, you ROCK!!
HUGS,
Review by: Debbie T.
Myself and my entire family (6) have been loyal customers of Impressive
Eyewear since its establishment. Furthermore we have followed Gisele
throughout her career for all of our optical needs for the last 30 years! I
came to write this review today, as I was simply plugging in the business
to see what time they close today. After seeing other’s reviews, it
occurred to me that I have yet to write a review or give any public
feedback (while we certainly show our appreciation in store, don’t worry
mom). I asked myself why? It is because I didn’t really think of myself as a
traditional “customer” anymore. Gisele, Meaghan and the entire team
just feels like family that we also turn to for this specific need because of
their expertise.
As a business student I thought, isn’t that the best kind of customer
relationship to cultivate? One that spans over decades. Gisele with
patience, care and kindness helped me at the age of 9/10, learn to use
contacts for the very first time so I could avoid the elementary school
ridicule of “Four Eyes”. Later as I grew up she fitted me with glasses that I was confident and proud of through many
ages/phases. Beyond this everyone from my mother, 2 brothers (a picky teenager included), 2 girls (1 very eccentric
and another a plane jane) and finally even my small, sweet and traditional Indian grandmother who selected a
glamorous gold/lavender Versace pair!
I am so impressed with their ability to not just meet, but exceed the needs of such diverse clients. I do provide word
of mouth feedback to those who ask. But it is long overdue that us Tutt’s share our positive experience with the
overall community. Thank you especially to Gisele & Meaghan for never letting us feel that we are simply customers.
Should anyone wish to validate anything I have written or have further questions, please feel free to contact me. I
am also a research focused, do my homework type of consumer so I am happy to help!
Review by: Michelle A.
March 2016
Amazing staff! Everyone here is so nice and professional. Today was my first time here and I loved my experience. I
never thought I could have so much fun at my optometrist appointment. Can't wait to get my glasses in.
Review by: Kerry L.
August, 2016
Started with my teens, one pair each, then Dave and I each bought two at the anniversary sale. I can't thank you
enough for helping me pick out two pairs of glasses that I would have never considered on my own. Even on a busy
day, I never felt rushed to make a decision.
Your unique camera system made it possible for my 14 y/o to see herself in different options before she chose the
funky ones. That was a first for her. With such a strong prescription, we had to take cell phone demo pics for her in
the past so she could put her glasses back on to look at herself on a tiny screen. Your system, with full sized pictures
and two different angles displayed on the monitor made her choice actually her choice.
I would recommend Impressive Eyewear if you want unique styles and great customer service. With some great
advice from Gisele and Megan, you might just surprise yourself with a whole new look.
Review by: TIffany C.
March, 2016
Thank you so much to Megan Young Johnson at Impressive Eyewear for working with us
when our daughter was given a prescription for glasses.
This was all new to us and Megan made it such a positive experience! She is
knowledgeable and the service was top notch! We could not have asked for a better
experience!
Review by: R.L.
June 2016
Impressive Eyewear definitely lives up to their name – impressive! My first time being there was an amazing
experience because of their outstanding customer service and their optometrist that they have there, Dr. Modi. Both
Megan and Dr. Modi were very thorough when it came to my prescription and what I needed. Megan was very helpful
when it came to picking frames because she knew what suited me and what best fit with my face shape. Their
selections of frames are very bold and very different. They don’t have your basic and simple brand name frames that
are found in your average optical stores which what makes them unique.
With their frames they carry, I like how some can be custom-made to your preference. For example, there are
companies like Dilem where their temples are interchangeable with various different types of designs or Pierre that
make one of kind unique frames that can’t be duplicated or made anywhere else. When it comes to lenses, I could
not believe how crystal clear my vision was and how much brighter the view is. They have a huge selection of lenses
to choose from depending on your prescription and specialized features so you’ll never run out of options.
So when it finally came to picking out a pair of frames, I’m not the type of person to wear any bright or funky and
bizarre colours but I did end up buying a beautiful yet simplistic purple Blackfin frame and I love it. My lenses are
fantastic and now I can finally see! Thank you so much Megan and Dr. Modi for all your help. Your services are greatly
appreciated.
Review by: Jody W.
July 2016
Great little store in Surrey right near Guildford. The staff are very caring and knowledgeable about everything.
I am loving my new Sunglasses!
Review by: Fiona and Don
August 2016
Good morning Megan,
I wanted to thank you for the exceptional service Don and I received when we visited the store on the day of your
anniversary sale. Even though the store was very busy and there were numerous customers there, yourself and the
other representatives made us feel welcome and taken care of. In spite of being very busy, you personally took time
to find the best suited frames for both of us and then sat with us and explained all of the different options when it
came to lenses coatings etc.
I have to say that I have never received that level of professionalism and attention anywhere else. I noticed in the
time we were there not one customer was made to feel rushed or unimportant, instead everyone was given one on
one personal attention.
Thank you for the terrific experience we both had.
Review by: Cathy F.
September, 2016
Dear Gisele and Megan,
Once again I just wanted to give you a great big THANK YOU for my new prescription glasses and sunglasses.. My
Jimmy Choo sunnies are the first pair of prescription sunglasses that I have purchased from you and not only are they
visually gorgeous, they fit and function beautifully.. It’s SO nice to be able to walk in and out of establishments and
not have to switch my glasses each and every time.. I am also LOVING my new prescription glasses, they are probably
my 5th or 6th pair of prescription glasses that I have purchased from you and they just keep getting better… I love
the unique selection of frames that you offer but more importantly I appreciate the exceptional customer service
that you provide..
Gisele and Megan, the two of you make an amazing team and are truly two of the nicest, most accommodating
people I know.. I have and will continue to refer my family and friends to you for the best selection and the best
customer care and service in the industry..
Thanks again,
Review by: Leah & family
October, 2016
Hi, my name is Leah. My family and I came to impressive eyewear a couple of months ago to get fitted for glasses for
the whole family. Let me just say.... WOW!!! The service that Megan and her colleague provided was nothing short of
"Impressive"!! Super friendly and very helpful with our search for the perfect glasses. I myself must have tried on over
a dozen pair and Megan was more than accommodating!! Our family strongly recommends Impressive eyewear for
anyone looking for friendly service and a wide variety of selection!! We are lifetime customers
�� Thank you Megan and everyone at Impressive eyewear!!
Review by: Janis E.
October, 2016
Knowledgeable and friendly staff. Great customer service. Experienced staff is very helpful with a keen knowledge of
collection. Excellent collection of designer frames.
Review by: Sabina U.
January 2017
Amazing customer service and product! Was very
satisfied. I had a budget i was working with and they
were able to help me find exactly what I was looking
for. Thank you for all your help!
Review by: Cheryl B.
March 2017
What a great experience! When I first got there Gisele
knew what glasses would be perfect for me... I on the
other had was not so sure so we tried on a ton of
glasses. Gisele was right from the beginning. She has
an eye for what is best for her clients. You rock
Impressive Eyewear Rocks!
Review by: Eugene R.
March 2017
Best customer service experience we've had here in
BC. They've provided me and my husband the perfect
frames. Thank you so much Megan and Gisele!!!
Review by: Avondale S.
February
2017
Great price for name brand glasses :), if you want to
look Awesome for a reasonable price than check
them out !!!!!!!!
Review by: Radji V.
February, 2017
Amazing! amazing!
A1 customer service!
very highly recommended!
Review by: D’orig N.
March 2017
You'll know a good business by how they treat their
customers, the ratings says it all.
Best customer service we've had here in BC.
Review by: Chandal E.
March 2017
Just picked up my beautiful new frames from
Impressive eyewear. Megan was an absolute pleasure
to deal with.
Go check them out.
Review by: Tina Mc.
March, 2017
I am happy to say that Gisele went out of her way to help me out, even living a province away. I had searched for a certain type of
frame online and she was amazing on giving me a great price and shipping them to me when they arrived.
Great customer service and someone who actually follows up, which is rare these days. Thanks again and one day I will stop by the
store when I come back.
Review by: Robyn L J May 2017
The selection and variety at Impressive Eyewear is awesome!
There are so many unique and funky frames. Gisele and
Megan will take the time to make sure that you love your
new glasses and contacts.
Go see these incredible people!
Review by: Judi A
August 2017
LOVE-LOVE-LOVE Your Store!!!
Gisele and Megan are the best! This is by far the best retail eyewear company I
have ever found. This mother and daughter team absolutely know their business.
They give great advice and their product selection is fabulous. There's no hard sell
and their patience is endless.
I am now wearing the Face & Cie line from Zenka with interchangeable clips that
create a new look with each clip.
The HD lenses from Hoya that Gisele recommended....what a treat! My eyes go
"aaah" every time I put them on! And their in-house optometrist is excellent too.
I can't recommend them highly enough. You won't be disappointed. Thanks so much!
Judi A
Review by: Lynda C
Oct. 2017
I’ve known Gisele and Megan for many years. Impressive Eyewear is most definitely
“impressive”! The selection is awesome and I’ve never been disappointed! I love
my new glasses and the vision through these lenses are so much more sharper and
crisper.
My eye examination with Dr Burgess was very thorough. My Dutz frame is so
comfortable. I think they look great. My eyes are showcased with these new
glasses. I love Gisele and Megan and am so proud of their accomplishments here.
Thank you,
Lynda C.
Review by: Linda C.
Sept. 2017
Bella is ready for back to school with her Impressive glasses.
Go see Megan Young Johnson at Impressive Eyewear. Bella is loving her glasses! Great
service! Thanks Megan!
Review by: Teresa O
Sept. 2017
Every time you walk in your greeted with a smile that says I’m happy to see you.
The service they provide is not one of "selling" you glasses but making you feel
happy to wear them. They care about the look, the feel, and that you walk out in
love with your new specs. They will spend the time with you and never make you
feel rushed, they will work with a budget to make sure you get something your
going to love, not just settle for the "cheap ones". The doctor that works on site is
very thorough and will spend the time to chat and answer all your questions. Aside
from the wonderful customer service, they carry such frames that are different
and funky. You don’t need to go downtown to a specialty store. I will never go
anywhere else. Thank you Gisele and Megan!
Ps. They also offer daycare apparently lol as soon as i walk in with my baby girl
she is snuggled up and being sung to or bounced by one of them ��
Teresa O
Review by: Elizabeth D.
Oct. 2017
I tried this place out because of all the great reviews I read, and I am glad I did. This is a friendly family owned
business with expert one on one consulting. Very thorough and great customer service.
Elizabeth
Review by: Kelcey C.
Nov. 2017
I am soooo happy with my new glasses that I purchased from impressive eyewear! My boyfriend and I came in a
couple weeks ago based of the reviews I saw on here. We were pleasantly greeted and supported through the whole
process of getting an eye exam and picking out glasses. First of all, the eye exam we received was so detailed we
couldn’t have been more happy. The glasses they sell here are super unique and the owners help find the best pair
for you! I have never been so happy and so eager to leave a review. You need to come here if you need an eye exam
and/or glasses. This spot will be my forever spot for sure! Thanks so much for such a flawless experience!
Kelcey
Review by: Reid & Donna C.
Nov. 2017
Impressive Eyewear is a family run business and a place to get quality
eyewear. They have a great selection of frames and quality lenses to
choose from for every budget. Gisele and Megan take the time to
make sure you are fitted properly before and after you get your
glasses.
Running short on time you can get your eye test done as well. We are
thrilled with our new eyewear and highly recommend Impressive
Eyewear to you.
Reid & Donna
Review by: Shelley M.
Nov. 2017
I was an extremely nervous person when I first had to get glasses. I needed to
trust someone with my eyesight, who had enough knowledge to put my
concerns at ease. That person is the incredible Gisele Hupe Klein. She is the
owner and operator of “Impressive Eyewear” which similar to a chef owning a
restaurant. The service has to be outstanding and products have to be
amazing.
Several years ago, a good business move Gisele did, was to hire her daughter
Megan, who she has coached for many years. Together they make a great team.
Another good business service that Impressive Eyewear offers, are pictures.
Not selfies with a cell phone, but, real pictures. Owen Klein has developed a
camera/computer system specifically for eyewear, so that people like me, can
see how I look, at different angles wearing new glasses. A picture is worth a
thousand words, which alone, are worth the drive!
I can travel quite a distance to see a good doctor or a good dentist. It is worth it, to simply drive to Impressive
Eyewear; after all, I can not do life without my glasses.
Gisele over these past 20 years, you have been so patient, so kind, and so willing to help me. I have truly valued your
expertise and always going the extra mile for me. I always feel special at your store.
Thank you.
Shelley M.
Review by: Denise P.
Feb. 2018
I recently came in to Impressive
Eyewear looking for new lenses and
frames that would suit my practice
as a full time fine artist. Gisele
provided me with first class,
personalized service and listened
carefully to my desire for lenses that
would allow me to see line, colour,
depth and perspective with perfect
fidelity. It is critical to my
livelihood that my clients not see my
art better than I do!
Gisele recommended Hoya iD
Mystyle2 and I am glad that I followed her advice. I’ve put these lenses through their paces in varying light
conditions, and by looking critically at everything from painting subjects off in the distance to the fine print on my
tubes of paint. I’ve found that these lightweight lenses have exceptional clarity and sharpness, and are simply the
best lenses I have ever had.
Gisele also patiently helped me select a frame, and understood that my frames don’t just hold lenses, but also should
reflect who I am. I know that my new frames are distinctive and stylish because I’ve received lots of complements
both from people who know me and from total strangers. My new lenses and frames are a great combo and I am
thankful for Gisele’s professional guidance in getting me there.
Denise Paluck.
Note: You can check out some of Denise’s work on her website www.DenisePaluck.com
Review by: Brianm
Feb. 2018
After exhaustingly shopping at all the big box optical stores it was such a pleasant surprise when I made a stop at
Impressive Eyewear.( my wife's recommendation )
Unlike the other 2 big box shops I visited at earlier I didn't need to wait around and then flag down a already busy
clerk at Impressive Eyewear. Megan and Giselle were on point with their warm genuine customer service,fashion
sense and optical knowledge. I so gelled with these people and these are people who listen patiently and respond
accordingly to your individual optical needs and wants in a timely professional manner.
I never once felt rushed or that I was interfering with their work.I felt valued as a customer. Decent selection,gr8
value and none of that "take a number" attitude like the big boxes. Superb thorough optician on site with a Gr8 sense
of humour too!
When your eyes need a wee bit 'o tlc find your way to impressive Eyewear, your eyes and wallet will thank you.
Appy Trails,
Brianm
foodieatlarge.yelp.ca
Review by: Joan M.
Feb. 2018
The absolute best experience I have ever had
picking out new glasses. I have been looking for
over a year and found nothing that really
inspired me. At Impressive Eyewear I found a
dozen pairs I liked and bought 3 of them that I
just love. Gisele is amazing with a warm
personality and her knowledge is impeccable.
The unique camera experience was so helpful. I
will never shop for eyewear anywhere but here.
Also had such an excellent eye exam with Dr.
Burgess.
Joan M.
Review by: Teri H.
March. 2018
New glasses!!! And they’re gold!
Checkout Impressive Eyewear for the absolute BEST customer service EVAR!
Teri H.
Comment: Love the glasses on Teri Holland. The fact that these frames have interchangeable clip,
especially in GOLD which Teri loves, was that extra bonus. You look amazing Teri!!!!!
Review by: Nerissa
May. 2018
Hi Megan,
I was so impressed by your level of service and knowledge even during our first phone conversation! Being new to the
world of glasses, I was a bit overwhelmed and confused by all of the options available to me. Having originally gone
to a different Optometrist, my only experience of getting eye glasses was after having my eyes dilated for testing
they lead me out the door directly to their sales person who was waiting to tell me I looked good in the glasses I
chose but had very little expertise on how to guide me to choose the right lens for said frames.
They decided anti-fatigue was best for me and that’s when alarm bells started to ring for me. I took my prescription
and phoned you right away! After welcoming me to your family run store, I was impressed that you were able to
replicate my prescription on site so that I could be sure that was the correct prescription for my needs. Then there
was the tough decision of what type of lenses to get, the previous place I went to was pushing anti-fatigue lenses but
after you discussed how I would be using my glasses and when I would be wearing them, you helped me to discover
that anti-fatigue would not have been the best choice for me.
I am so thankful for the time you took to explain everything to me and in the end helping me to choose that
progressive lenses would be the best fit for my everyday needs. Then the fun part! I thoroughly enjoy the unique
selection of glasses you have available! It was hard to make a decision because I fell in love with quite a few but
that’s when you showed me the Face & Cie frames made in France and the many clips that you can interchange for a
new cost effective look everyday! It took a day or two to get used to wearing a progressive lens but I think I have it
mastered now!
I LOVE my new glasses, and I am heading your way right now to buy some new clips to create more new looks!
Thank you again,
Nerissa H.
Review by: Shelley K.
July 2018
Hello,
Loving my new FUNKY glasses!! Ive received many compliments on
them. I really Like the variety of frames, the store has to offer.
This family run business is professional , helpful, understanding to
the clients needs. I will definitely go back.
Review by: Eva J.
August 2018
Thanks Gisele and Megan, loving all my new looks with Zenka's Face & Cie
frames with clips. These frames are so versatile and easy to change the
clips. It’s such a fun and inexpensive way to keep updating your look.
Once again I chose Hoya lenses for my new glasses as recommended by
you previously. Hands down Hoya lenses offer superior quality with
clarity/sharpness, as if you are not wearing glasses at all.
On this visit I found it so convenient that I could have my eyes tested with
Dr, Burgess on site rather than having to go elsewhere. I was equally
impressed with Dr. Burgess. He was so thorough with the testing and his
explanations regarding my eyesight and future expectations regarding my
eye health. He reinforced what you tell your customers about the
importance of having regular eye examinations, not only for vision but for
eye health.
Thank you again so much for all that you do for your customers. Superior customer service and always striving to bring
innovative, unique and quality products to your store.
Impressive Eyewear is the best!
Eva
CLICK FOR MORE IMAGES
Review by: Dave
August 2018
Well you did it again Gisele and Megan, you helped
me move out of my ho hum comfort zone with
respect to my glasses and now I have a stylish,
classic look with my new JF Rey frames. I love
them! I also like the bonus of the sunglass clips
with these frames, transforms them into a great
looking pair of sunglasses.
In addition to your expertise and endless amount of
patience, it was so helpful to have the photos done
on your Mirrormage system with the various frames
and view side by side so that I could make my
choice and see what others saw.
You are truly the BEST in the eye care business,
thanks so much!
Dave
Review by: Bill and Sally
September 2018
After reading the very positive online testimonials regarding Impressive Eyewear, we decided to see what they had to
offer. The store is amazing with all it’s selection of eyewear ranging from conservative to designer frames. We
received excellent personal attention as Megan shared her expertise and attention to detail. The service that we
received far exceeded our expectations and surpassed anything that we have experienced elsewhere. We were
confident that we were dealing with people who knew all aspects of their industry.
My wife has had numerous surgeries on her eyes so was important to ensure that the lenses are exactly what was
required. Though an ophthalmologist did the original testing, my wife wondered if the prescription was correct.
Megan spent the time to ensure that there was no doubt that the new lenses were the best for her eyes. As for me, I
have always insisted on tri-focal Nikon lenses for the past 20+ years and it was recommended by my ophthalmologist
to stay with the same lens due to difficulty to tolerating a different product. After Megan explained the Hoya lens,
and even though I could order Nikons, I decided to try them especially since there was no risk involve. I am pleased
to say that I have had absolutely no issues adjusting to my new Hoya lenses and they are definitely as good as was
described to us.
The bottom line is this family business is passionate about what they do and it shows.
We are extremely happy customers that will return!!
Review by: Katya P
February 2019
At last! A stylish and exciting eyeglasses store in the burbs! So delighted to have found this gem of a store where I
live in Surrey! Impressive Eyewear definitely impresses!
My optician, Megan was so incredibly helpful in carefully selecting exactly the frame that would work for my image
and my needs. She took great care in precisely fitting and measuring all the requirements. She knew exactly what
would work!
I have a fabulous pair of glasses that are already bringing loads of compliments. Only problem is that each time I
step into the store, I see more and more frames that I want to get!
Thank You,
Katya
Review by: Sharon
March 2019
I purchased my new glasses for years at an optical
store in Vancouver because of its outstanding
customer service, wide selection of frames, and the
staff’s ability to adjust glasses properly. Recently I
was looking for a local retailer which could meet
these expectations.
From the first time I stepped into Impressive
Eyewear I felt comfortable and confident that I
would be receiving quality products and excellent
service from friendly knowledgeable staff. Upon
selecting and purchasing my prescription glasses --
my expectations were exceeded. Megan, my
optician, actually listened to me, and was
outstanding in tailoring my needs, style preferences,
and budget to their lenses and wide selection of frames. Not only was she meticulous in measuring my lenses, but she
is also highly skilled in adjusting frames so they feel comfortable and “fit” properly. I was amazed by my entire optical
experience at Impressive Eyewear. All the staff are wonderful, and the after sales service is exceptional. I have found
a “new home” locally for my optical needs. A++ rating. Thank you Megan and everyone at Impressive Eyewear!!
Sharon
Review by:
KL
March 2019
I absolutely love this place! So knowledgeable and helpful! Genuine staff who really care and want to help.
Plus, I love all their products. I will keep coming here for all my glasses/contact needs!
K.L.
Review by: Joy H
February 2019
This was my best experience in an eyewear store ever! Everyone was so nice, friendly, helpful and patient.
Megan was a delight to deal with and very knowledgeable. I learned more about glasses and fit from her than I had
learned since I first started wearing glasses 20 years ago. The lenses she helped me choose are everything she said
they would be!. I love my Zenka frames and clips too! The camera system they use is extremely helpful to see what
you look like in the frames you're considering.
But best of all was the customer service. I never felt rushed even when there were other people in the store and
Megan was very patient answering my 1001 questions. I went back the following week and it was like visiting friends.
Joy H
Review by: Jhadten and Nolan
June 2019
The most awesome selection of eyeglasses and the
service not only impressive but unforgettable!!!
The best experience ever!
We will be back! for sure! xooxoxox
Jhadten and Nolan J.
Review by: A. Parker
October 201
I started my amazing journey with Impressive Eyewear shortly after Gisele opened due to and article which was written
in the local paper. I was looking for a new optician and after reading this article knew I could not go wrong in choosing
Impressive Eyewear.
I have experienced some devastating situations concerning my eyes after which I thought was simple cataract surgery,
not so. I developed shingles on my cornea after surgery and was not diagnosed for 4 weeks and needless to say this took
a toll on my cornea. The next step was a corneal transplant which did not improve my sight.
This experience started in June 2016 and finally in 2019 was examined by my optometrist at which time he was able to
give me a prescription for new glasses. This new prescription was a challenge for me but Gisele took everything in
stride and applied her great depth of knowledge and has given me back the gift of sight. Words cannot describe the
integrity, knowledge and personal care Impressive Eyewear delivers.
I am eternally grateful to Gisele for her due diligence in giving me back my sight.
Sincerely
AP
Review by: Pam B.
Dec 2019
Recently I purchased a pair of glasses from
Impressive Eyewear in Surrey B.C. I chose Impressive
Eyewear because they are the only the Optical
Boutique in lower mainland that sells Zenka Frames
with interchangeable clips that you can easily turn
one pair of glasses into many different and funky
personal styles. I decided to take the big leap from
readers to progressives. I found the transition very
challenging but Gisele and her team worked
patiently and professionally with me to ensure that I
was 100 percent happy with my purchase.
I am so delighted to have found Impressive Eyewear.
Not only do they offer an incredible selection of
frames, they provide a high level of expertise and
professional service.
It’s worth the trip from Vancouver to Impressive Eyewear!!!
Pam B
Review by: Kayla
R. November 2019
Impressive Eyewear gives you the best personal care and attention.
My family and I have been going here for as long as I can remember (since I was a little girl) and have always gotten our
glasses, sunglasses, contacts etc from here.
During this past summer, I decided to get a new pair of glasses as it was time to switch things up (plus my time as a
student is running out and I want to take advantage of that). Gisele and Megan were so helpful- they took down dozens
of different types of glasses for me to try and and we had a ‘yes’ , ‘nope’ session �� we finally decided on a pair of
unique beauties and that was the final decision. Ever since I have worn these glasses, out of all my years of wearing
glasses, I don’t think I have EVER received as many compliments as with this pair. I have random people come up to me
In the store asking where I got my glasses from and that they love how unique they are.
THANK YOU Impressive Eyewear!!! You guys put in the time to make sure each of your clients are taken care of and
given their own unique experience!!! I’m grateful and blessed to have such a solid place to go for my eyewear ��
Review by: kjfr
Nov 2020
I had a good experience at Impressive eye wear. I brought in my older glasses that had been hurting me for a while.
Megan took a lot of time to see if they could fit better through adjustments. She also explained why they were causing
me pain. The fit of my glasses is much better now and I'm very grateful for Megan, and impressive eye wear's kindness,
and professional help. I would reccomend! They also have a fantastic selection of unique eyewear
kjfr
Review by: Katrina M.
Dec 2020
The frame selection at Impressive Eyewear truly is impressive! I was looking for something a little bit different and fun
that didn't have big logos. Gisele was so helpful and patient going through aaaalll of their frames to help me find what
worked for my face and prescription and was honest when the frames didn't look good on me. She took photos of me
wearing the frames we had narrowed down which was helpful to see what they look from the front and sides. Gisele and
Megan were both very knowledgeable of the lenses, coatings, and frames. If you have been looking for good-quality
frames that are a little bit different, or very different, then you've need to check Impressive Eyewear's selection! Gisele
and Megan will help you find the perfect frames!
Katrina M.
Review by: Amy M.M.
July 2020
I had my first experience at Impressive Eyewear this past week in their brand new location!! Dr. Toor gave me my eye
exam and he was spectacular. He was professional and had a great sense of humour! We talked about different contact
lens options for my dry eyes, and Megan was so helpful afterwards. We talked about setting up an appointment for a
fitting so I can try some of the new options available. The glasses in there are to die for �� So many cool and funky
frames! I’ll be taking my 6 year old for her first eye exam with Dr. Toor, and I’ll definitely be back to peruse the store
and hopefully buy some new frames;) The store is beautiful, and the staff is so friendly and helpful. I highly
recommend!!
Amy M.M.
Review by: Kindra T.
June 2020
Megan is amazing!! She was so patient with my daughter when we went to get her contact lenses. She is thorough and
professional and has a great personality that can make your first experience with putting lenses in so much easier. Would
highly recommend Impressive Eyewear.
Kindra T.
Copyright © 2020 Impressive Eyewear. All rights reserved.
New Location
105-15350 Croydon Drive
Surrey, BC V3Z 1H4
New Business Hours:
Monday to Friday: 9:30 to 5:00
Saturday: 10:00 to 4:00pm
Closed on Sunday and all stat holidays
Review by: Barbara C.
Jan 31 2021
It was with absolute delight to walk into Impressive Eyewear this month and see a wonderful up-to-date selection of
frames. Both Gisele and her assistant seemed to have a knack for knowing exactly what I was looking for and, almost
from the start, I ended up selecting a frame that I had tried on first! Talk about knowing what to do! My experience with
this company was nothing short of superb - the sales acumen, the knowledge of what I required with my lenses, the type
of frame I knew I would be comfortable with, all amounted to a very happy outcome. I cannot say enough how well I was
treated and nothing was too much trouble and the prices are very reasonable compared to many in the Lower Mainland.
I would highly recommend them - you will not be disappointed.
Barbara C.
Review by: Susan Martin
July 2021
Impressive is true to their name. These are not just glasses, they are an
invitation to share your best self to the world. I inquired about glasses that
were different and colourful and fun, most sent me online. Boy are they
wrong! If your glasses don't fit right, you know it. Other eye wear places had
the same boring rims. If you have to wear something everyday, and for years it
must be comfortable. Glasses need to be custom fit, and for me, I want them
to be fun.The right glasses do give you confidence! I was immediately
impressed when I met Megan. Her own glasses were stylish and fun and she
explained in detail what I needed to know and what my choices are and why.
But what is (Impressive) is the selection of amazing modern, colourful choices!
Even kids have cool glasses!
Susan Martin
Review by: Renata C.
July 2021
Outstanding service – thank you! I am from Northern BC and thought I should visit Impressive Eyewear as I was looking for
something different. I was delighted to see the store offers a wide variety of frames – truly something for everyone!
Gisele patiently devoted a lot of time to enable me to try on a wide range of frames, and took pictures using software
designed inhouse. Using this software provides you with the ability to compare all the frames you tried. Gradually you
exclude frames – leaving you with one or two to choose from. Working with Gisele and her team has been such a
pleasure. I have been wearing glasses for more than thirty years and Gisele and her team can be commended with their
professionalism and their friendliness! Not only were the frames a good choice, but the suggested lenses were
remarkable.
I would highly recommend Impressive Eyewear if you are looking for good service and something different.
Renata C
Review by: Jasmine B
May 2021
This beautiful boutique store of frames and eyewear is a hidden gem. 3 weeks ago, I landed at this store is search of
special office lenses as my current progressives were not working well. Megan (owner’ daughter) spend a decent amount
of time with me to understand my needs and patiently worked with me to help me find the best fit. I was impressed
with her knowledge, patience, and eye for perfection. I did not feel pressured to making a hasty decision nor select
something that I wasn’t sure of. Today, I picked up my new glasses and I am WOWED !!!!! They are exactly what I
needed, and I am so glad that I decided to go to this store. I would highly recommend Impressive Eyewear and plan on
continuing to be their customer in future.
THANK YOU!!
Jasmine B
Review by: Kathy Davis
August 2021
"I just picked up my new glasses. Giselle and her daughter Megan were great, very professional and patient through the
‘looking for frames’ process and explaining the different lenses. It was such a nice change to have a wide choice of petite
frames which has always been a challenge for me.
When you are near sighted like me, it is nearly impossible to tell what the frames look like on your face. They have a
great digital camera system which takes a photo of you in each frame for your review. So easy, and helpful too.
Their advice and comments on frame options was not only appreciated but fun to boot. They have a very wide choice of
frames, including some funky and fun ones too.
I highly recommend Impressive Eyewear, a little tricky to find, but well worth the search.
Kathy Davis
August 30, 2021"